We are happy to accept most things in our bikes, but some items are prohibited or accepted only with the understanding that we do not accept liability for any damage that occurs while in our possession. We will not carry goods that are illegal, or that we consider to be dangerous. We will also not give compensation for damage to goods on the Excluded list below.
Items Excluded From Compensation
You can send these items with us, but we can’t provide cover or compensation for them.
- All items that have been badly packaged or strapped together
- Fragile or perishable (within 7 days) food or goods, including chilled and frozen food, plants, seeds, flowers and plant derivatives
- Glass items or fragile items that contain glass parts
- Diamonds and other precious stones or antique items
- Laptops, computers and game consoles
- TVs and monitors
- Lighting equipment such as vehicle lights and light bulbs
- Paintings, prints or canvases
- Musical instruments including their cases or suitcases when used as external packaging
- Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
- Fossils, stones, marble, stoneware or any stone derivative
- Articles made largely or wholly of gold, silver or other precious metals
- Kitchen appliances such as white goods or electronic equipment with fragile/glass parts
- Antiques – objects over 100 years old
- Furniture – unless flat-packed and safely packaged
- Cheques or dividend warrants which are uncrossed and made payable to the bearer, uncrossed postal orders which do not state to whom they are to be paid, bankers’ drafts, bearer securities including share warrants, bonds or relative coupons un-franked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
- Coupons, vouchers, gift vouchers and cards, tokens, stamps, national insurance stamps, credit cards, debit cards, lottery tickets, scratch cards, SIM cards, tickets or passes such as for travel or events, any forms of currency (including notes and coins)
- Documentation – such as passports, driving licenses, medical, employment, property or commercial records
- Memorabilia, photographs, signed items and vinyl records
- Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
- Internal damage to appliances, mechanical items or electronics is excluded from compensation
- Tobacco and tobacco products
- Real fur
Prohibited Items
We do not accept the following items for carriage:
- Pressurised containers – such as aerosols, oxygen tanks or fire extinguishers
- Illegal items – goods which are illegal, the carriage of which is illegal, or the supply of which to the recipient is illegal
- Magnetised material – with a magnetic field strength of 0.159A/m or more at a distance of 2.1m from the outside of the package
- Miscellaneous manufactured articles – goods made by means of forced labour, including prison labour, defined as conditions under which the labourer is prevented from withholding their labour by physical or other means against their will; this applies regardless of the legality of such in the country of manufacture
- Misleading endorsements – parcels must not bear words, marks or designs which are unauthorised, which may reasonably lead the recipient to believe it has been sent On His Majesty’s Service
- Weapons or items which in our opinion have no use other than as weapons
- Human and animal remains including, without limitation, ashes
- Live animals and eggs – including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae
- Any combustible or toxic substance or contents that could react dangerously with other substances including without limitation:
– Pesticides
– Poisonous, toxic and infectious substances
– Radioactive materials
– Pathogens, for example: clinical; environmental and medical waste; Ebola and anthrax